Terms & Conditions

1. Custom Work Only – No Templates

Every website, layout, and digital asset we create is built from scratch using hand-coded, bespoke code. We do not use pre-made templates, commercial themes, or drag-and-drop builders. Our pricing reflects this premium, custom approach. You acknowledge that you are paying for original work, not a template.

2. Project Phases & Milestone Sign-Off

We follow a clear, pre‑agreed project plan with defined phases (e.g., wireframes, design mockups, staging site). Once you approve a phase in writing (email or project management tool), that phase is considered final. Any changes requested after approval may require additional time and cost – we will discuss this with you before proceeding.

3. Who Owns What

Until full payment is received: All code, designs, logos, and other work remain our exclusive property.

After full payment: You own the final website and custom assets. However, we retain the right to reuse the underlying code patterns, logic, and frameworks we built (not your specific content or brand identity) in future projects for other clients.

4. Your Responsibility for Content & Delays

You are responsible for providing all text, images, logos, passwords, and third‑party API keys on time as outlined in the project plan. We are not liable for any delays or extra costs caused by late delivery of your materials, issues with your hosting provider, domain registrar, or third‑party services.

5. Post‑Launch Support & Guarantee

Bug fixes: We guarantee the structural integrity of our hand‑coded work for 90 days after the official launch date. If you find a genuine bug or layout issue, we will fix it for free.

What voids this guarantee: If you or someone else modifies the code (e.g., adds plugins, injects scripts, edits files) without our written permission, this guarantee ends immediately.

After 90 days: Ongoing support, content changes, and updates require a paid monthly maintenance retainer. We will happily provide a quote.

6. Digital Products (Templates, Guides, Assets)

All digital products sold through our website (e.g., brand questionnaires, planners, Canva templates) are non‑refundable once you have downloaded or accessed the file. This is because digital goods cannot be returned.

However, if the file is corrupted, unreadable, or technically unusable, we will replace it within 7 days. Please contact us at infinitydigital.za@gmail.com. Refunds are not offered for change of mind or incompatibility with your software.

7. Compatibility & Performance

We test all websites on modern versions of Chrome, Safari, Firefox, and Edge. We also ensure they load quickly and follow SEO best practices.

We do not guarantee:

• Compatibility with old or obsolete browsers (e.g., Internet Explorer).
• Specific search engine rankings, conversion rates, or sales increases. Those depend on many factors outside our control.

8. Limitation of Liability

To the fullest extent permitted by South African law:

• Our total liability to you for any claim arising from our services shall not exceed the total fees you paid us in the 12 months before the claim.
• We are not liable for indirect damages such as lost profits, lost customers, or data loss caused by third‑party services (hosting, domain, etc.).

9. Termination & Payment Default

By you: You may cancel a project at any time. You will be invoiced for work already completed up to that point, and we will deliver any finished assets.

By us: If your payment is more than 14 days overdue, we may suspend work or terminate the agreement. You will still owe the outstanding balance.

10. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to power outages, internet failures, strikes, natural disasters, or actions by hosting providers.

11. Right to Showcase Your Work

We may include screenshots, links, and descriptions of your completed website or brand in our portfolio, social media, and marketing materials. If you prefer us not to, just let us know in writing before the project ends.

12. Governing Law & Dispute Resolution

These terms are governed by the laws of South Africa. If a dispute arises, both parties agree to first attempt informal mediation (e.g., a phone call or meeting) within 14 days. If that fails, either party may pursue legal remedies in the appropriate South African court, provided the claim does not exceed the Magistrates' Court jurisdiction.

13. Severability

If any part of these terms is found to be unenforceable, the rest of the terms remain in full effect.